FAQs
General information
EKgold is a professional jewelry brand with excellent corporate culture.
EKgold's mission is to design high-end jewelry so that everyone can own their favorite high-quality jewelry.
Where can I buy EKgold jewelry?
Please note that since this business has grown in popularity we have been subject to fake websites claiming to sell EKgold jewelry. Therefore, to ensure you are getting our authentic products, please only order from ekgold.com as this is the only place that sells genuine EKgold jewelry and accessories.
Do you ship worldwide? How long does delivery take?
Receiving time = customization time + shipping time
We usually take 5-10 business days to customize your order. We work with major couriers and postal services around the world to ship your order.
Why was my credit card declined?
Please verify that your billing address matches the address on file with your bank or the transaction will be declined.
How do I change/modify my order?
If you find an error in your order after receiving your order confirmation email, please contact us at [email protected]. Please note that we can help you modify your order before shipping. It includes changing sizes, removing items, changing your shipping address. Once your package has shipped, we cannot change anything.
How do I track my order?
We don't automatically send tracking codes, instead we send notifications to your email and SMS when products have arrived or are about to arrive.
If you would like immediate updates on your order's shipping status and tracking information, you can contact us at any time at [email protected].
How should I care for my new jewelry?
Exposure to sweat and household chemicals (such as hand sanitizer, chlorine, and hair spray) during daily wear may cause surface deposits to darken the gemstone. We recommend regular cleaning to keep your jewelry sparkling and reflecting. Use ammonia or pure white vinegar and a toothbrush to keep them looking new all the time.
How can I return an item?
We want you to shop with confidence, knowing that although our jewelry is made to the highest standards of quality and workmanship, there may be times when you need to return it. We offer a 30-day money back guarantee!
If for any reason you're not completely satisfied with your purchase, simply return it within 30 days for an exchange or refund. For specific refund details, please refer to our “Refund Policy”
Our goal is your complete satisfaction, and we pride ourselves on delivering an exceptional experience and exceeding your expectations.
How can I get further support for my challenges?
Our customer service team is ready to answer any further questions you may have. You can contact us at any time at [email protected] and we will solve your problem quickly.
EKgold is a professional jewelry brand with excellent corporate culture.
EKgold's mission is to design high-end jewelry so that everyone can own their favorite high-quality jewelry.
Where can I buy EKgold jewelry?
Please note that since this business has grown in popularity we have been subject to fake websites claiming to sell EKgold jewelry. Therefore, to ensure you are getting our authentic products, please only order from ekgold.com as this is the only place that sells genuine EKgold jewelry and accessories.
Do you ship worldwide? How long does delivery take?
Receiving time = customization time + shipping time
We usually take 5-10 business days to customize your order. We work with major couriers and postal services around the world to ship your order.
Why was my credit card declined?
Please verify that your billing address matches the address on file with your bank or the transaction will be declined.
How do I change/modify my order?
If you find an error in your order after receiving your order confirmation email, please contact us at [email protected]. Please note that we can help you modify your order before shipping. It includes changing sizes, removing items, changing your shipping address. Once your package has shipped, we cannot change anything.
How do I track my order?
We don't automatically send tracking codes, instead we send notifications to your email and SMS when products have arrived or are about to arrive.
If you would like immediate updates on your order's shipping status and tracking information, you can contact us at any time at [email protected].
How should I care for my new jewelry?
Exposure to sweat and household chemicals (such as hand sanitizer, chlorine, and hair spray) during daily wear may cause surface deposits to darken the gemstone. We recommend regular cleaning to keep your jewelry sparkling and reflecting. Use ammonia or pure white vinegar and a toothbrush to keep them looking new all the time.
How can I return an item?
We want you to shop with confidence, knowing that although our jewelry is made to the highest standards of quality and workmanship, there may be times when you need to return it. We offer a 30-day money back guarantee!
If for any reason you're not completely satisfied with your purchase, simply return it within 30 days for an exchange or refund. For specific refund details, please refer to our “Refund Policy”
Our goal is your complete satisfaction, and we pride ourselves on delivering an exceptional experience and exceeding your expectations.
How can I get further support for my challenges?
Our customer service team is ready to answer any further questions you may have. You can contact us at any time at [email protected] and we will solve your problem quickly.